1. Import and Export Standards

Compliance: We promise that all organic cotton canvas shopping bags sold comply with the import and export regulations of Cyprus and the destination country or region. When exporting goods, we will ensure that the necessary export licenses, certificates of origin, health and safety certificates and other documents are complete and valid. For orders imported to other countries, customers are responsible for understanding and complying with local import regulations, tariff policies and customs clearance procedures.
Prohibited and restricted items: We will not ship any items that violate the laws and regulations of Cyprus or the destination country, including but not limited to dangerous goods, contraband, animals, plants and their products, etc. Customers should confirm that the purchased items are not prohibited or restricted items before purchasing.

2. Transport Services and Distribution Companies

We work with a number of international and local logistics companies to ensure fast and secure delivery for you. Our partner delivery companies include DHL, UPS, FedEx, ACS Courier, etc. The delivery method of all orders will be determined based on the size of the order, the destination, and the selected delivery option.

3. Processing & Shipping Times

Domestic Orders: All domestic orders are processed within 2 business days after payment is confirmed. Standard delivery time is 5 business days, and express delivery service is usually completed within 2 business days.

International Orders: International delivery time depends on the destination and is usually 10 business days. Please note that some areas may experience delays due to customs or weather reasons.

4. Lost or damaged packages

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you and provide a refund or re-shipment based on the specific situation.

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    Company: SZACK PTY LTD

    Address: 264 Childs Rd, Mill Park VIC 3082 Australia

    Tel: +61 394379555

    Customer Service Email:
    [email protected]

    ABN: 33 681 415 681

    © 2025www.ecocanvasco.com. All Rights Reserved.

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