1. Service Scope
www.ecocanvasco.com (hereinafter referred to as “we” or “the Company”) is an online store focusing on selling high-quality organic cotton canvas shopping bags. The services we provide include but are not limited to product browsing, purchase, payment, delivery and after-sales service.

2. User Qualification
You must be at least 18 years old or have the consent of your legal guardian to use our services.
You should ensure that the personal information provided is true, accurate and complete, and update it in a timely manner when the information changes.

3. Product Information
We strive to ensure that the product information (such as price, specifications, color, etc.) displayed on the website is accurate. However, due to market fluctuations, supplier adjustments, etc., product information may change. We reserve the right to correct information or cancel orders if errors are found.
Product images are for reference only, and actual products may differ slightly from the images.

4. Purchase and payment
You can select products, add to shopping cart, submit orders and complete payment through our website.
We accept a variety of payment methods, including but not limited to credit cards, debit cards, PayPal, etc. When paying, please ensure that your payment information is accurate.
After the order is submitted, we will review the order. After the review is passed, we will arrange shipment as soon as possible.

5. Delivery and receipt
We provide a variety of delivery methods. Please check the delivery details for specific delivery time, cost and policy at the time of purchase.
You should check whether the goods are intact in time when you receive them. If there are any problems, please communicate with the courier before signing for them, and contact our customer service for processing.

6. Return and exchange policy
If you are not satisfied with the purchased goods, we provide return and exchange services within a certain period of time. Please check the return and exchange details for specific return and exchange policies at the time of purchase.
When returning or exchanging goods, please ensure that the goods, accessories and packaging are intact and attach relevant certificates (such as order number, invoice, etc.).

7. Intellectual Property
All content on this website (such as text, pictures, audio, video, etc.) is protected by copyright and belongs to us or relevant rights holders.
You may not copy, modify, distribute, display or otherwise use any content on this website without our written permission.

8. Privacy Protection
We respect and protect your privacy. Please refer to our privacy terms to understand how we collect, use, store and protect your personal information.

9. Disclaimer
We are not responsible for service interruptions or data loss caused by force majeure factors such as network failures, hacker attacks, virus intrusions, etc.
We are not responsible for any problems caused by third-party services (such as payment gateways, logistics services, etc.).

10. Dispute Resolution
Any disputes arising from the use of this website or our services shall be resolved by both parties through friendly negotiation first. If the negotiation fails, either party shall have the right to file a lawsuit in a court with jurisdiction.