Welcome to www.ecocanvasco.com
1. Return and Exchange Conditions
Product Status: The returned goods must be in original condition, unused, unwashed, undamaged, and with all labels, packaging and accessories complete.
Time Limit: You can apply for a return or exchange within 7 days from the date you sign for the goods. We will not accept return and exchange requests beyond this period.
Reason Explanation: You need to clearly state the reason for the return or exchange, including but not limited to product quality problems, size discrepancies, color differences, etc. For returns and exchanges due to personal preferences or wrong choices, we may charge a certain processing fee or reject the return or exchange request.
2. Return and Exchange Process
Contact Customer Service: Contact us through our email and provide the order number, product information and return and exchange reason.
Review application: Our customer service team will review your return application and respond within 24 hours. For applications that meet the return conditions, we will provide a return address and further guidance.
Return the goods: Return the goods safely and properly according to the address and instructions we provide. Please make sure to use a traceable mailing method and keep the mailing receipt.
Refund or exchange: After receiving the returned goods, we will inspect them. If the goods meet the return conditions, we will refund or exchange them according to your choice. The refund will be returned to your payment account, and the exchange will be re-shipped according to your request.
3. Special circumstances
Customized goods: For customized or personalized goods, due to their special nature, we generally do not provide return and exchange services. Unless there is a quality problem with the goods, we will negotiate and handle it according to the actual situation.
Freight processing: For returns and exchanges caused by product quality problems, we will bear the freight of the returned goods. For returns and exchanges due to personal reasons, you need to bear the freight of the returned goods. When exchanging goods, we will re-ship them for free.
Refund Time Limit: The refund processing time depends on your payment method and bank processing procedures. Generally, the refund will be completed within 2 working days after receiving the returned goods.
4. Disclaimer
We are not responsible for delays or failures in returns or exchanges due to force majeure (such as natural disasters, wars, epidemics, etc.).
We reserve the right to adjust the return and exchange policy under special circumstances and publish relevant notices on the website in a timely manner.
5. Dispute Resolution
Any disputes caused by returns and exchanges should be resolved by both parties through friendly negotiations first. If the negotiation fails, either party has the right to file a lawsuit in a court with jurisdiction.
Please read and understand the above return and exchange terms carefully before purchasing. If you have any questions or suggestions, please feel free to contact our customer service team. We look forward to providing you with a quality shopping experience!
