When using the services provided by www.ecocanvasco.com (hereinafter referred to as “this website” or “we”), please pay attention to the following terms that may cause problems or disputes. These terms are intended to clarify the responsibilities and obligations of both parties and ensure that your shopping experience is smooth and in line with our service standards.
[Product description does not match the actual situation]
Although we strive to ensure the accuracy of the product description on the website, there may be situations where the product description does not match the actual situation due to untimely supplier information updates, human errors or system problems. In this case, we reserve the right to correct the product information or cancel the order.
If the product you received is significantly different from the website description, please contact our customer service within a reasonable time after receiving the product (usually within 7 days after signing for it) and provide relevant evidence (such as photos, videos, etc.). We will provide you with return and exchange services or other reasonable compensation according to the specific circumstances.
[Price Changes and Payment Issues]
We have the right to adjust product prices based on market conditions, cost changes, or promotional activities. Orders submitted before the price change will not be affected.
If payment fails or is repeated due to payment system failure, network delay, or bank processing error, we will contact you as soon as possible to verify the situation. For repeated payments, we will return the money to your original payment account as soon as possible after verification.
[Delivery and Receipt Issues]
We provide a variety of delivery methods, but delivery time may be affected by factors such as weather, traffic, and holidays. In this case, we may not be able to deliver the goods on time, but we will try our best to provide an accurate delivery time forecast.
If you fail to receive the goods within the agreed delivery time, please contact our customer service in time. We will communicate with the logistics company and provide you with a solution as soon as possible.
[Returns and After-sales Service]
We provide return and exchange services within a certain period of time, but the specific policies may vary depending on factors such as product type and purchase time. Please read the return and exchange policy carefully when purchasing and make sure you meet the return and exchange conditions.
If you encounter any problems during the return or exchange process (such as product damage, missing accessories, etc.), please contact us in time and provide relevant evidence. We will provide you with a reasonable solution based on the specific situation.